Personal profile

Human Factors Scientist, Cognitive psychologist, Usability engineer for future technologies, Methodology for Collaborative Virtual Environment Design & Evaluation, Online Long-Distance Collaboration, Engagement & Gamification, Trainer and coach specialized in virtual & intercultural leadership skills. My signature strengths are: strong lateral thinking, motivating people, initiating, organising and advocating novel approaches/projects to develop futuristic products. I have addressed audiences of up to 500 people and worked on 4 large EU-funded projects, with various responsibilities for team management, project management, planning usability research, including the writing of deliverables, managing of work packages and involvement in dissemination of the projects and project results at conference, project audits & workshops. I am a fast, thoughtful team-player, a conscientious scientist capable of working towards tight deadlines, a patient, emphatic trainer and coach and an ethical usability experimenter and mentor.

Skills: User Centered Design Methods / User Needs Driven Evaluation & Design Methodologies / Interviews / Focus Groups / Critical Incident Analysis / Online Surveys and Questionnaires / Work flow sketches / Storyboards,/ Use Cases / Persona Descriptions / Heuristic Evaluations / Usability Inspection / Cognitive Walk-through / Experiments / Marketing Funnel Design / Gamification / Code of Good Practice for Virtual Reality Setups and Usability R&D methodology.

Languages: English (Fluent); Dutch (Native), Spanish, (Basic); French (Basic); German (Basic).

Interests Volleyball, Sailing, Swimming, Mountain walking, Singing, Painting, Poetry writing and reading, Discussion groups.

 

Contact Details

I live and work in the Sierra Nevada,Spain, the Netherlands and the USA.

I am available for short term assignments on-site and long-distance collaboration.

Mobile: +1 315 402 3200

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Experience and Education

Conference publications

Tromp, J.G., Minne, v.d. S, (2015). Virtual Leadership game, based on the GLOBE study of Intercultural leadership skills, to be presented at the SIETAR conference, May 21-23, Valencia, Spain.

Tromp, J.G. Dol, R.W., Jackmuth, S., Sohne, J., (2013). Urban-Goods: The Game, The Marketplace and the Cooperative, EsoCE-net: People Driven Social Innovation Forum, European Society of Concurrent Enterprising network (EsoCE-net) Industry Forum & People Olympics for Social Innovation, Rome, Italie.

Griffiths, B., Tromp, J.G., (2012). CoachMaster: Intercultural Coaching Online, 3rd DIALOGIN Conference: Global Leadership Competence, June 29-30.

Tromp, J.G., (2008). Global Teamwork, Global SIETAR (Society for Intercultural Communication, Training and Research) Conference, Granada, Spain.

Hobson, P., May, T., Tromp, J., Kompatsiaris, Y., & Avrithis, Y., (2004). Achieving Integration of Knowledge and Content Technologies: the aceMedia Project, in: Proceedings Semantics and Digital Media Technology (EWIMT), London, UK, November 25-26.

Tromp, J., Damian Schofield, D., (2004). Practical Experiences of Building Virtual Reality Systems, in Proceedings of Designing and Evaluating Virtual Reality Systems Symposium, Nottingham, UK.

Steed, A., and Tromp, J.G., (1998). Experiences with the Evaluation of CVE Applications, in: Proceedings of 2nd Collaborative Virtual Environments Conference (CVE'98), Manchester.

Tromp, J.G., Fraser, M., (1998). Designing flow of interaction for virtual environments, in: Tromp, Istance, Hand, Steed, Kaur (eds.), in: Proceedings of 1st International Workshop on Usability Evaluation for Virtual Environments, Leicester, UK, 162-170.

Tromp, J.G., Istance, H., Hand, C., Steed, A., Kaur, K., (eds.), (1998). Proceedings of 1st International Workshop on Usability Evaluation for Virtual Environments, Leicester, UK.

Tromp, J.G., Steed, A., (1998). The COVEN Project, in: Proceedings of the Human-Computer Interface Conference, (HCI'98), UK.

Tromp, J.G., Snowdon, D.N., (1997). Virtual Body Language: Providing appropriate user interfaces in collaborative virtual environments, in Proceedings of Symposium on Virtual Reality Software and Technology 1997 (VRST'97), September 15 - 17, 1997, Swiss Federal Institute of Technology (EPFL), Lausanne, Switzerland

Normand, V., and Tromp, J.G., (1996). Collaborative Virtual Environments: the COVEN project, in: Proceedings of FIVE'96 Conference, Spain.

Tromp, J. G., (1995). Presence, Telepresence and Immersion: Embodiment and Interaction in Virtual Environments, in: Proceedings of FIVE'95, Framework for Immersive Virtual Environments, Queen Mary and Westfield College, pp.39-51.

Tromp, J.G., (1995). Methodology of CVE Evaluation, in: Proceedings of Fourth UKVRSIG conference, Bowden, R. (ed), Brunel University.

Tromp, J.G., (1993). Results of Two Surveys about Spatial Perception and Navigation of a Text-Based Spatial Interface, in: Proceedings ECHT '94, European Conference on Hypertext, Edinburgh, September 19-23.

Scientific journal publications

Karaseitanidis, I., Amditis, A., Patel, H., Sharples, S., Bekiaris, E., Alex Bullinger, A., Tromp, J., (2006). Evaluation of virtual reality products and applications from individual, organizational and societal perspectives—The "VIEW" case study, in International journal of Human-Computer Studies 64(3):251-266.

Schroeder, R., Heldal, I., Tromp, J.G., (2006). The Usability of Collaborative Virtual Environments and Methods for the Analysis of Interaction, in: Journal Presence: Teleoperators and Virtual Environments, MIT Press (January).

Tromp, J.G., Steed, A., Wilson, J., (2003). Systematic Usability Evaluation and Design Issues for Collaborative Virtual Environments, in: Journal Presence: Teleoperators and Virtual Environments, MIT Press (June).

Tromp, J.G., Steed, A., Wilson, J., (2003). Systematic Usability Evaluation and Design Issues for Collaborative Virtual Environments, in: Journal Presence: Teleoperators and Virtual Environments, MIT Press (June).

Steed, A., Slater, M., Sadagic, A., Bullock, A., Tromp, J., (2002). Leadership and Collaboration in Shared Virtual Environments, retrieved from on 02/12/2016.

Kaur Deol, K., Hand, C., Istance, H., Steed, A., Tromp, J., (2000). Usability evaluation for virtual environments: N.43, Part 1, pp. 4-8, & N.44, Part 2, pp. 4-7, Journal Interfaces, British HCI Group.

Normand V., Babski C., Benford S., Bullock A., Carion S., Farcet N., Frécon E., Harvey J., Kuijpers N., Thalmann N., Raupp-Musse S., Rodden T., Slater M., Smith G., Steed A., Thalmann D., Tromp J., Usoh M., Van Liempd G., Kladias N. (1999). The COVEN project: Exploring Applicative, Technical and Usage Dimensions of Collaborative Virtual Environments, Journal Presence: Teleoperators and Virtual Environments, MIT Press, pp. 218-236.

Tromp, J., Bullock, A., Steed, A., Sadagic, A., Slater, M., Frecon, E., (1998). Small Group Behavior Experiments in the COVEN Project, in: IEEE Journal on Computer Graphics and Applications., Vol. 18, No. 6, November/December, pp. 53-63.

Greenhalgh, C. M., Bullock, A. N., Tromp, J. G. and Benford, S. D., (1997). Evaluating the Network and Usability Characteristics of Virtual Reality Conferencing, The British Telecom Technology Journal (BTTJ), Special Issue on Shared Spaces, 15 (4).

Tromp, J.G., Dieberger, A., (1995). MUDs as Text-Based Spatial User Interfaces and Research Tools, in: Journal of Intelligent Systems, Vol5, N2-4, 1995, pp. 179-202.

Dieberger, A., Tromp, J.G., (1993). The Information City Project – A Virtual Reality User Interface for Navigation of Information Spaces, in: (ed. T. Erickson), The User Experience Review, Apple Computer, Vol. 11, Jan/Feb, pp.2-9.

Popular psychology publications

Tromp, J.G., (2010). Managing Expat Stress – in Dutch (Crisis in Spanje: Hoe Ga Je als Expat om met de Stress), Dutch World Radio Services (Radio Nederland Wereldomroep), 13 Mei.

Tromp, J.G. (2010). Discover the World as a Student Abroad – in dutch (Ontdek de Wereld als Student in het Buitenland), Dutch World Radio Services (Radio Nederland Wereldomroep), 4 Maart.

Bor, van den, C., Tromp, J.G., (2009). Children Crucial during Immigration – in Dutch (Kinderen Vaak Cruciaal bij Immigratie naar Spanje), Dutch World Radio Services (Radio Nederland Wereldomroep), 4 September.

Tromp, J.G., (2008), Determine your own Happiness in your Job Abroad – in Dutch (Bepaal Zelf Je Geluk in Je Buitenlandse Baan), Dutch World Radio Services (Radio Nederland Wereldomroep), 23 December.

Interviews

Bor, van den, C., (2008). Positive Psychology – in Dutch (De Psychologie van het Geluk, in Spanje): Interview with Dr. Jolanda Tromp, Dutch World Radio Services (Radio Nederland Wereldomroep), 6 Oktober..

Keijzer, R., (2010). The Programmer gets the Blame: Living Labs van het make Systems Userfriendly – in Dutch (De Programmeur Krijgt de Schuld: Living Labs helpen Systemen Gebruiksvriendelijk te Maken): Interview with Dr. Jolanda Tromp, The Automation Guide (Automatisering Gids), 5 Februari.

Walraevens, S., (2014). Not every Lens is the Same: Cultural literacy with Cultural Detective – in Flamish and French (De ene lens is de andere niet: Cultuurvaardig worden met de Cultural Detective methode), Interview with Dr. Jolanda Tromp, in n'Go Magazine, Echos Communication, Waterloo, Belgium, Nr 16, 23 February.

Additional information

Principal Usability Researcher, on four large EU Funded Projects

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2004-2005 'AceMedia', 'Autonomous Content Entity project: "Create, Communicate, Find, Consume, Re-Use' IST FP6-001765. (2004-2007)

2001-2003 'VIEW of the Future', 'Virtual and Interactive Environments for Workplaces of the Future' Project IST-2000-26089. (2001-2003)

1995-2000 'COVEN', 'Collaborative Virtual Environments' Project, ACTS Project N. AC040. (1995-2000)

1994-1995 'COMIC, 'Computer -based Mechanisms of Interaction in Cooperative Work' Project , ESPRIT 6225. (1993-1995)

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Author of EU Project Deliverables on HCI Methodology

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1994-2005 Numerous deliverables, including Deliverable 2.8 Code of Good Practice for Virtual Reality development projects, View of the Future, for VIRART, Department of Manufacturing Engineering, University of Nottingham, United Kingdom.

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Involvement in organizing scientific HCI & VR workshops

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2004-2005 Initiator, Co-organizer en Reviewer for International Dissemination Workshop on Usability Evaluation Methods for VR, for the VIEW of the Future project, Nottingham, United Kingdom.

1998 Initiator, Co-organizer and Reviewer for 1st International Workshop on Usability Evaluation Methods for Virtual Environments, in collaboration with Dr. K. Kaur, Dr. C. Hand, Dr. H. Istance and Dr. A, Steed, de Montfort University, Leicester, UK.

1997 Program Committee Member and Reviewer for 2th Collaborative Virtual Environments Conference, sponsored by ACM, Manchester, United Kingdom.

1996 Initiator, Co-organizer, Programmer Committee member and Reviewer, for 1st Collaborative Virtual Environments Conference, in collaboration with Dr. D. Snowdon en Dr. E. Churchill, University of Nottingham, United Kingdom.

1994 Initiator and Co-organizer, one of the early independent Internet providers in the Netherlands "Simplex", with Mimir Reynisson, Amsterdam, the Netherlands.

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Voluntary work

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2010-2015 Coaching young expats, guidance with integration issues. The Netherlands. Sparring partner for Virtual Teamleaders and Virtual Teammembers, Online. Warden, Art teacher and Coach for Liberta Care, time-out center for young people with emotional problems, Netherlands and Czech Republic.

2005-2010 Coaching young expats, guidance with integration issues, Spain. Driver for walking company Montana Trecks, (4x4, long wheel base) in Spain. Host for walking company Montana Trecks. Sierra Nevada, Spain. Team leader for walking company Montana Trecks, Sierra Nevada, Spain.

1995-1999 Initiator & Coordinator of extracurricular UNIVERSE discussion group, interdisciplinary lectures around the theme of Human Factors, Evaluation and Development of Virtual Environments, at the University of Nottingham, UK.

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Phd Thesis

By Jolanda G. Tromp, Phd. (Psychologist), 2001.

SYSTEMATIC USABILITY DESIGN AND EVALUATION FOR COLLABORATIVE VIRTUAL ENVIRONMENTS

University of Nottingham

School of Mechanical, Materials, Manufacturing Engineering and Management

School of Computer Science and Information Technology

Abstract

Collaborative Virtual Environments (CVEs) are a new and promising telecommunication medium. The functional requirements to support collaboration in CVEs have not been fully assessed. In this thesis the author has sought to make explicit, through the application of empirical research techniques, and given an understanding of the collaboration task through literature research and user observations, what the usability requirements for collaboration and problems of current CVE design are.

This research has been derived from the usability activities of the COVEN project, on which the author was employed. The project was funded by the European Commission and consisted of a collaborative effort between 12 European institutions, spanning five years (1995-1999), and developed and demonstrated the feasibility of CVEs for business and home users. The evaluation methods used and developed by the author for COVEN and this thesis are a CVE inspection method, a CVE observation method, interviews with designers and users, questionnaires administered to designers and users, and an hierarchical task analysis of collaboration in CVEs, video recordings on CVE user interactions, a longitudinal questionnaire amongst a group of regular CVE users.

The main findings are that the perceptual affordances of CVE participants and 3D objects in the CVE need to be improved by informed simplification through amplification. Additionally, due to the inherent freedom of action in CVEs, the sequential affordances of all interaction need to be designed with more care in order to direct user attention from one action to the next as desired. Finally, the narrative affordances of CVEs (term coined by the author), or visibility and feedback of goings on in the CVE, are not sufficiently represented in the CVE to each user, and a more systematic design of these affordances is hypothesised to increase the usability of the total CVE experience.

PhD Contents List

Chapter 1 Introduction ..........................1

1.1  Definition of the Problem ..............................2
1.2    Research Aims and Objectives .........................3
1.3    Contribution of this Research
       to the Academic Community ............................5
1.4    Contribution of this Research to Industry ............6
1.5    Contributions of COVEN Project to this Research ......6
1.6    Background to this Research ..........................7
1.7    Research Methodology .................................8
1.7.1  Literature Reviews and Information Gathering .........8
1.7.2  Field Research among CVE Designers ...................9
1.7.3  Hierarchical Task Analysis of Collaboration ..........9
1.7.4  Spatial and Temporal Interaction Analysis Method .....9
1.7.5  Experimental Research ...............................10
1.8    Structure of Thesis .................................10

Chapter 2 CVE Critique: Technology, Design and Usability ...16

2.1     Introduction .......................................18
2.2     CVE Technology in Context ..........................19
2.2.1   CVE Technology in Information Technology Context....20
2.2.2   Groupware Technology ...............................23
2.3.1   Synchronous Distributed Groupware Technology .......26
2.2.3   Bottle Necks for Distributed Synchronous Groupware .32
2.2.3.1 Computational Consistency Problems .................33
2.2.3.2 Concurrency Control Problems .......................34
2.2.3.3 Scalability Problems ...............................35
2.2.3.4 Robustness Problems ................................35
2.2.3.5 Network Delay Problems .............................36
2.2.4   Discussion .........................................37
2.3 CVE Design Practise in Context .........................39
2.3.1 Direct Manipulation ..................................40
2.3.1.1 Hidden Assumptions: Creating Realistic CVEs ........41
2.3.1.2 Disciplinary Matrix ................................43
2.3.2 Simplifying Data-Exchange ............................45
2.3.3 Prototyping ..........................................48
2.3.4 Increased Bandwidth over Time ........................50
2.3.5 Discussion ...........................................50
2.4 CVE Usability in Context ...............................51
2.4.1 Technological Change: Changing Design Needs ..........52
2.4.2 Usability Engineering in General .....................57
2.4.2.1 Goal of Usability Evaluation for CVEs ..............62
2.4.2.2 Place of Usability in Overall Acceptability of         CVEs................................................63
2.4.2.3 Standard Usability Validation Criteria .............65
2.4.3 Systematic Scientific Approach to Usability
      Engineering for CVEs .................................66
2.4.3.1   Conceptual Models for CVEs .......................69
2.4.4   Discussion .........................................72
2.5    CVE Applications in Context .........................72
2.5.1   Functional Comparison ..............................73
2.5.2   Massive ............................................75
2.5.3   DVS ................................................77
2.5.4   DIVE ...............................................78
2.5.5   Discussion .........................................79
2.6   Conclusions ..........................................79

Chapter 3 Collaboration Theories ...........................80

3.1   Introduction .........................................81
3.2   Review of Collaboration ..............................82
3.2.1 Verbal Communication .................................85
3.2.2 Non Verbal Communication .............................85
3.2.3 Meta Collaboration ...................................86
3.2.4 Phatic Communication .................................87
3.2.5 Proxemic Shifts ......................................93
3.2.6 Spatial Regulation ...................................93
3.2.7 Reciprocity ..........................................98
3.2.8 Peripheral Awareness .................................99
3.2.9 Indexicality and Deictic References .................102
3.2.10 Turn Taking ........................................103
3.2.11 Unavailable Collaborative Actions ..................105
3.2.12 Trust Building: Interface Competence ...............106
3.3 Mediated Collaboration ................................107
3.4 Conclusions ...........................................108

Chapter 4 The COVEN Project ...............................111

4.1  Introduction .........................................112
4.2  General Aims of the COVEN Project ....................114
4.3  Usability Aims of the COVEN Project ..................115
4.4  Constraints of the COVEN Project .....................118
4.4.1 Independent Variables Difficult to Manipulate .......119
4.4.2 Interface to the CVE Application is Given ...........120
4.4.3 Subjects can Not be Properly Controlled .............120
4.5  Author's Role in the COVEN Project ...................121

Chapter 5 Research Approach ...............................126

5.1  Introduction .........................................127
5.2  Framework for the Analyses ...........................128
5.3   The Observation Method ..............................135
5.3.1 The Observers' Role .................................139
5.3.2  The Interaction Categories .........................140
5.3.2.1Contextual Interpretation ..........................143
5.3.3 Scoring Procedure ...................................156
5.4  The Experiments ......................................159
5.4.1 The Observation Material ............................160
5.4.2 The Hardware and Software ...........................161
5.4.3 Experimental Set Up .................................162
5.4.4 The Experimental Task ...............................163
5.4.5 The Subjects ........................................165
5.5   Conclusions .........................................166

Chapter 6 Listening to CVE Designers ......................167

6.1  Introduction .........................................168
6.2  Interview with CVE Designers .........................169
6.2.1 Methodology .........................................169
6.2.2 Results .............................................170
6.3  Feedback Questionnaire on
     Usability Evaluation Reports .........................178
6.4  Analysis of Design Problems ..........................178
6.5  Conclusions ..........................................187

Chapter 7 Hierarchical Task Analysis of Collaboration .....189

7.1 Introduction ..........................................190
7.2 Creation of Hierarchical Task Analysis
    of Collaboration ......................................191
7.3 The Hierarchical Task Analysis of
    Collaboration for CVEs ................................197
7.4 Predictions from Hierarchical Task Analysis
    of Collaboration ......................................219
7.5 Conclusions ...........................................226

Chapter 8 Observations: Analysis of Collaboration Data ....227

8.1 Introduction ..........................................228
8.2 Data Collection and Validation Activities .............229
8.2.1The Data Set Related to Original Scoring Categories ..232
8.3 Categorical Analyses ..................................236
8.3.1 Predicted Category Analysis .........................236
8.3.2 Observed Category Analysis ..........................242
8.3.2.1 Communication Issues ..............................244
8.3.2.2 Navigation Issues .................................246
8.3.2.3Scanning Issues ....................................250
8.3.3  Patterns in Sequences of Behaviours ................251
8.3.4 Statistical Prediction of Observation Patterns ......255
8.3.5 Comparison between Beginning,
Middle and End Sections ...................................259
8.3.6 Novice vs. Expert ...................................262
8.3.7 Time Between Connected Events .......................267
8.4   Conclusions .........................................269

Chapter 9 Supporting Works by Author ......................271

9.1  Introduction .........................................272
9.2  Pre-COVEN Papers .....................................273
9.2.1 Issues of Methodology ...............................273
9.2.2 Evaluation Results of the Inhabit the Web Project ...277
9.2.3 Virtual Body Language ...............................280
9.3 COVEN Papers and Deliverables .........................284
9.3.1 COVEN Project Dissemination .........................284
9.3.1.1 COVEN Project Dissemination I .....................284
9.3.1.2 COVEN Project Dissemination II ....................285
9.3.1.3 COVEN Project Dissemination III ...................286
9.3.1.4 COVEN Project Dissemination IV ....................288
9.3.2  Inspection Method Developed for CVEs ...............289
9.3.2.1 COVEN Inspection Method ...........................292
9.3.3 Evaluation Results ..................................309
9.3.3.1 Evaluation Results I ..............................311
9.3.3.2 Evaluation Results II .............................316
9.3.3.3 Evaluation Results III ............................318
9.3.4 CVE Design Documents ................................319
9.3.4.1 First CVE Design Document .........................320
9.3.4.2 Second CVE Design Document ........................321
9.3.5 International Usability Discussion ..................321
9.3.5.1 Usability Discussion ..............................322
9.3.5.2 Usability Workshop ................................323
9.3.5.3 Early PhD Results: Usability Workshop Paper .......325

Chapter 10 Reflections on Experimental Results.............328

10.1 Introduction .........................................329
10.2 Discussion of Experimental Results ...................330
10.2.1 Social Collaborative Activities ....................330
10.2.1.1 Verbal communication .............................332
10.2.1.2 Phatic communication .............................335
10.2.1.3 Spatial regulation ...............................339
10.2.1.4 Proxemic Shifts ..................................340
10.2.1.5 Co-verbal Behaviour ..............................341
10.2.1.7 Peripheral Awareness .............................342
10.2.1.8 Trust Building ...................................344
10.2.1.9 Reciprocity ......................................345
10.2.1.10 Indexicality ....................................347
10.2.2 HTA Usability Predictions ..........................349
10.2.3 COVEN Research Findings ............................362
10.3 CVE Usability Design Recommendations .................368
10.3.1 Narrative Affordances ..............................368
10.3.2 Collaboration ......................................371
10.3.3 Automation .........................................371
10.3.4 Education ..........................................379
10.4 CVE Design Guidelines ................................380
10.5 Conclusions ..........................................383

Chapter 11 Conclusions ....................................384

11.1 Introduction .........................................385
11.2 Looking Back .........................................385
11.2.1 Definition of the Problem Revisited ................387
11.2.2 Research Aims and Objectives Revisited .............388
11.2.3 Research Methodology Revisited .....................389
11.2.4 The COVEN Project Revisited.........................389
11.3 Recommendations for Future Research and Developmen....391
11.3.1 Heuristic Evaluation ...............................392
11.3.2 Inspection .........................................392
11.3.3 Observation Method .................................393
11.3.4 CVE Usability Design ...............................394
11.3.5 CVE Design Guidelines ..............................394

References ................................................395

Appendix A COVEN Deliverables Work Packages 2 and 3 .......412

Appendix B Glossary .......................................415

Appendix C Example Data Sheets ............................426

Appendix D CVE User Questionnaire and Interview Question...427

D.1 Longitudinal Questionnaire ............................427
D.2 Small Group Experiments Post-Task
   Interview Questions ....................................428

Appendix E CVE Designers Questionnaire
and Interviews Question...................................................430

E.1 Interview Questions ...................................430
E.2 Questionnaire for COVEN Designers ......................431

Appendix F CVE Design Method and Guidelines ...............434

F.1 The Virtual Reality Experience ........................434
F.2 User Context Analysis for CVEs ........................442
F.3 Task Analysis for CVEs ................................443
F.4 User Interface Design for CVEs ........................447
F.4.1 Temporal Space ......................................447
F.4.1.1 Scenario ..........................................448
F.4.1.2 Storyboards .......................................450
F.4.1.3 Sketch ............................................454
F.4.2  Architectural Space ................................449
F.4.2.1 Creating 3D Structures for Usability ..............456
F.4.2.2 Creating Paths Through 3D Structures ..............460
F.4.2.3 Creating the Illusion of Motion Through Space .....461
F.4.3 Semantic Space ......................................464
F.4.3.1 Representational Issues ...........................471
F.4.3.2 Interactional Issues ..............................467
F.4.4 Social Space ........................................473
F.4.4.1 Virtual Embodiment ................................475
F.4.4.2 CVE Mediated Human-Human Interaction ..............475
F.4.4.3 Focussed and Unfocussed Collaboration .............477
F.4.4.4 Meta-Collaboration ................................478
F.5 Conclusions ...........................................480

Appendix G The COVEN Inspection Method ....................481

G.1 Introduction ..........................................481
G.2 CVE Inspection Process Explained ......................482
G.3 The Inspection Process ................................491
G.3.1 User Context Analysis ...............................491
G.3.2 The Virtual Space Analysis ..........................493
G.3.3 Task Analysis .......................................495
G.3.4 Interaction Cycle Analysis ..........................497
G.3.5 Performing the Inspection ...........................499
G.3.6 The Inspection Report ...............................504
G.4 Conclusions ...........................................509
 

The text contents of this webpage including downloadable Ph.D. chapters by Dr. Jolanda G. Tromp are licensed under a Creative Commons Attribution-Non-Commercial-Share Alike 3.0 Unported License, unless licensed otherwise.